Privacy Policy for TRAYK
Tricycle Ride-Hailing App
Effective Date: January 2025

This Privacy Policy describes how TRAYK (hereinafter referred to as "we," "us," or "our") collects, uses, and shares your information when you use our mobile application (the "App") to request and receive tricycle ride-hailing services in the Philippines. We are committed to protecting your privacy and handling your information responsibly.

1. Information We Collect

When you use the App, we collect the following types of information:

• Personal Information:
  • Account Information: When you create an account, we collect your name, phone number, email address (optional), and password. You may also choose to provide a profile picture.
  • Contact Information: We may collect your contacts if you grant us permission to access your address book. This allows for easier sharing of ride details and location with friends and family. This is entirely optional and you can choose not to grant this permission.
  • Location Information: We collect your precise location data when the App is running in the foreground or background. This is crucial for connecting you with nearby tricycles, calculating fares, and ensuring your safety during the ride. We may also collect location data when you are not actively using the app for purposes like improving our services and suggesting pick-up points. You can manage location permissions in your device settings.
  • Payment Information: If you choose to use cashless payment methods, we collect your payment card details or other payment information through our secure payment gateway partners. We do not store your full credit card details on our servers.
  • Ride Information: We collect information about your rides, including pick-up and drop-off locations, trip duration, distance traveled, fare, tricycle driver information, and ratings. 
  • Device Information: We collect information about the device you use to access the App, including the device model, operating system, unique device identifiers, IP address, and mobile network information.  
  • Usage Information: We collect information about how you use the App, such as the features you use, the pages you visit, and the time you spend on the App.  
  • Communications: When you contact our customer support or communicate with tricycle drivers through the App, we may collect and store those communications.

• Non-Personal Information: We may collect aggregated, anonymized, or de-identified information that does not directly identify you. This information may be used for statistical analysis, improving our services, and marketing purposes.

2. How We Use Your Information

We use your information for the following purposes:

• Providing and Improving Services: To connect you with tricycles, calculate fares, facilitate payments, provide customer support, and improve the App's functionality and user experience.
• Safety and Security: To ensure your safety and the safety of our tricycle drivers, prevent fraud, and investigate potential violations of our terms of service.
• Personalization: To personalize your experience, such as suggesting frequently used pick-up and drop-off locations.
• Communication: To send you notifications about your rides, promotions, and updates to the App or our services. You can manage your notification preferences in the App settings.
• Legal Compliance: To comply with applicable laws and regulations.
• Marketing (with your consent): We may use your information to send you marketing communications about our services or promotions. You can opt out of receiving marketing communications at any time.

3. Sharing Your Information

We may share your information with the following third parties:

• Tricycle Drivers: We share your name, pick-up location, destination, and contact information with the tricycle driver assigned to your ride.
• Payment Processors: We share your payment information with our secure payment gateway partners to process your payments.
• Service Providers: We may share your information with third-party service providers who assist us with services such as data storage, analytics, and customer support. We ensure these providers are bound by confidentiality agreements.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.  

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure.  

5. Data Retention

We retain your information for as long as necessary to provide you with our services and fulfill the purposes outlined in this Privacy Policy, or as required by law.  

 6. Your Rights

You may have certain rights regarding your personal information, including the right to access, correct, or delete your information. You can exercise these rights by contacting us through the contact information provided below.  

 7. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us.  

 8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on the App. Your continued use of the App following the posting of such changes constitutes your acceptance of the revised Privacy Policy.  

 9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:  

Trikonek Solutions and Technology Corp

 Unit 3F Vir 3, Symphony Tower 2

Sgt. Esguerra Cor. Timog Ave.

Quezon City, 1103

support@trikonek.com

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of the Philippines.